Refund and Cancellation Policy

Cancel before the start

Cancel a paid featured or sponsorship placement before its midnight UTC start time for a full refund of the remaining amount paid. Use Payments in your dashboard, or email hello@astra.directory with the order reference. Unpaid reservations can be canceled without charge. There is no renewal to cancel.

After a placement begins

If we fail to deliver the purchased placement, contact us for a suitable remedy, including a refund for undelivered service. We assess the facts and explain the result. A lack of clicks or sales by itself is not non-delivery because those outcomes are not promised. This policy does not limit statutory rights.

Consumer cancellation rights

Where UK distance-contract rules apply to you as a consumer, you normally have 14 days after entering a service contract to cancel. A chosen start date during that period is a request to begin the service, not a waiver of rights. Contact us to exercise a statutory right even if the dashboard’s before-start cancellation option is no longer shown.

You can cancel with any clear statement. Optional wording: “I give notice that I cancel my Astra.Directory placement, order [reference], ordered on [date]. Name: [name]. Address: [address]. Date: [date].” Send it to hello@astra.directory or Continual Labs Limited, 23 Oaklands Road, Northfleet, Gravesend, England, DA11 8PA.

Payment and timing

Refunds are issued through Stripe to the original payment method. We aim to initiate eligible refunds promptly and within applicable legal deadlines, normally no later than 14 days after an effective cancellation. Your bank determines when the refund appears. The dashboard distinguishes a requested refund from a confirmed refund.

If payment arrives after inventory becomes unavailable, we flag it for refund resolution and do not replace someone else’s booking. Duplicate events do not create additional placements.